Currently, we accept PayPal and major credit cards on the PayPal website. Our paypal e-mail address is docburr@earthlink.net. We also accept Google CheckOut. If you are ready to order a hoist, please read these policies before proceeding to the ordering page.
Shipping Policy:
We strive to ship or products to you in a cost-effective manner. This means that what we charge you for shipping will be very close to what it costs us to ship--there are no "handling" or extra high shipping charges that inflate the price you pay--we just don't think that is fair to you. We charge $19 shipping for the manual hoist and $39 shipping for the electric hoist. These are shipping charges to the lower 48 states. Shipping to Puerto Rico, Alaska, and Hawaii are $39 for the manual hoist and $79 for the electric hoist. We don't ship internationally due to duties and documentation that make the process more difficult.
We do not ship next-day or 2nd-day due to the costs involved. You should generally expect to receive your hoist within 3-10 days from the time you place your order. If there are any delays in preparing your hoist for shipping, we will notify you right away.
We ship all our Top-Hoists in durable cardboard tubes or boxes, therefore, damage during shipment should be rare. However, if upon receiving your hoist, you notice damage to the equipment, contact the shipping carrier. All our shipments are sent insured, and this should cover your costs. You'll then need to reorder your hoist just as you originally did. We'll send out the replacement hoist promptly.
Returns/Satisfaction Policy:
If upon receiving your hoist you are dissatisfied for any reason, please contact us right away. We want you to be happy with your purchase, and we'll work to solve any problem you might have encountered. In the event we are unable to satisfactorily solve the problem, you may return the hoist to us if the following conditions are met:
1. All parts are returned to us
2. No parts are damaged
3. You must pay the return shipping with tracking
4. No more than 30 days have elapsed since the purchase date
Once we receive the returned top, we will then refund the full amount of your original purchase price, using the same form of payment that was used in the original transaction.
Privacy Policy:
We realize you don't want your personal information given out to others, and we pledge that we will never do so. Your name, mailing address, phone number, and email address will only be used in the processing of your order. This information will not be sold or given to anyone else.
Liability:
We provide detailed online instructions with each order and as an integral part of these instructions we stress the importance of safety when installing the hoists.
The instructions must be read, understood, and followed precisely. If you do not understand something you've read, contact us right away before proceeding with the installation. docburr@earthlink.net is the contact email, which we check several times daily.
We have designed and assembled these hoists with a keen eye toward the weights and forces exerted during the lifting process. We have 'over-engineered' and utilized components that are rated to withstand forces far greater than would be expected for this application. This gives you an added margin of safety, and the confidence that the hoists should not suffer mechanical failure.
There is, however, inherent danger when dealing with this type of product. We cannot be held responsible for poor installation. In particular, all hooks, cleats, and electric motors must be securely bolted or screwed into wall and ceiling studs. Your work area must be clear of pets or children in order to assure their safety. We are not liable for any damage that occurs because the instructions were not followed correctly or because poor judgement was exercised on your part.
